Returns policy

Returns and refunds

Effective September 12, 2026

All sales are final. We cannot accept returns or offer refunds once an order has been delivered.

This is because of what we sell. Once research material leaves our custody, we have no way to confirm how it was stored or handled, so we cannot put it back into stock or pass it to anyone else. Accepting returns would mean reselling material whose storage history we cannot vouch for, and we are not willing to do that.

Please check your order carefully before you pay. Your cart shows every item and quantity, and checkout shows your full total — products, tax, and shipping — before payment is taken.

What we do put right

Final sale does not mean you are stuck with a mistake we made. Contact us if:

• An item arrives damaged, leaking, or with a compromised seal.
• You received the wrong item, or the wrong quantity.
• Part of your order is missing.
• Your order has not arrived within 72 hours.

Tell us within 7 days of delivery and we will replace the item or refund it, whichever you prefer. Photographs help with damage claims, but we will not make you jump through hoops.

Orders not yet dispatched

If you need to cancel or change an order, contact us straight away. If it has not yet gone to the courier we can usually cancel it and refund you in full. Once it is with the courier, the final-sale policy applies.

How to reach us

Call or text (843) 560-9878, or email hello@beachbioresearch.com with your order reference. Someone answers Monday through Saturday, 8am to 6pm.

See also our shipping policy and terms of sale.